Ozark (Main Office)

334-445-0650

334-702-1323

334-284-0185

334-826-2835

Policies

Shipping and Handling

Shipping and Handling Charges: Shipping and handling charges are based on mileage. $1.62 per mile.

We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping.

Shipment By Trailer World Alabama: We ship Ground in the continental US. Shipments to Alaska & Hawaii and International orders are not available at this time.

Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. 

Order handling time is 1-3 business days (Monday to Friday).

Consolidated Shipments: Entire orders will be shipped together if possible.

Returns and Exchanges

General: All returns must be requested no later than 2 days from the time the item is received. Returns and exchanges must be in new condition. Customer pays all return shipping charges. Include a copy of your documents with all returns.

Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via Trailer World Alabama or shipping company of your choice. Insure shipment for the full value of purchase.  We are not responsible for items lost or damaged during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Sales Tax

Sales tax is charged on in-state orders if required by law.

Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.

Backorders Items

Backorders: If an item is back ordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the back ordered items become available.

Secure Online Shopping

We guarantee your order’s privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dealer Spike, LLC.

Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices are subject to change without notice. Mistakenly posted prices and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.